Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Deluzzi. The terms "we", "us" and "our" refer to Deluzzi. Deluzzi operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a convenient online shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service ("Terms") describe your rights and responsibilities when you visit, use or make a purchase through our website.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or place of residence, or that you have permission from your parent or legal guardian where required.
When using our Services or making a purchase, you may be required to provide information including your name, email address, billing information, payment information and shipping address.
You agree that the information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, colours, dimensions, appearance and other product characteristics may appear differently depending on your screen, device or display settings.
Product descriptions, prices and availability may be changed at any time without prior notice.
We reserve the right to discontinue products and to limit quantities available for purchase where reasonably necessary.
Certain products may be available exclusively through our online store and may have limited availability.
Nothing in these Terms affects any statutory rights you may have as a consumer.
SECTION 3 – ORDERS
When you place an order with Deluzzi, you are making an offer to purchase the selected products.
After receiving your order, we may send you an order confirmation or acknowledgement.
We reserve the right to accept or decline an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, payment problems or incorrect customer information.
If we cancel an order after payment has been received, we will issue an appropriate refund.
Please review your order information carefully before submitting your order.
Requests to cancel or modify an order should be made as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.
Returns, refunds and cancellations are also subject to our Return and Refund Policy and your applicable statutory consumer rights.
SECTION 4 – PRICES AND BILLING
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase will normally be the price displayed when you submit your order, subject to correction of obvious pricing errors.
Shipping charges, taxes, duties or other applicable charges will be displayed or communicated where applicable.
You agree to provide accurate and complete billing and payment information.
You confirm that you are authorised to use the payment method provided for your purchase.
Payments may be processed by third-party payment providers. Your use of those payment methods may also be subject to the relevant provider's terms and privacy practices.
SECTION 5 – SHIPPING AND DELIVERY
We aim to process and deliver orders within the estimated timeframes shown on our website or communicated during checkout.
Delivery dates and times are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays, high order volumes or other logistical disruptions.
Customers are responsible for providing a complete and accurate delivery address.
If you believe an order is significantly delayed, lost or damaged during delivery, please contact us at contact@deluzzi.com so that we can investigate and assist you.
Nothing in this section limits rights available to consumers under applicable law.
SECTION 6 – RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and order cancellations are governed by our Return and Refund Policy.
Where applicable, consumers may also have statutory cancellation, return, refund, repair or replacement rights under the laws of their country.
Nothing in our Return and Refund Policy or these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, the Deluzzi website and the materials made available through it, including our branding, text, graphics, website design, logos and other original content, are owned by or licensed to Deluzzi or used with appropriate permission.
Third-party trademarks, product names, images and other intellectual property remain the property of their respective owners.
You may use our website for personal and non-commercial purposes.
You must not reproduce, distribute, sell, commercially exploit or substantially copy protected material from our website without appropriate permission where such permission is legally required.
SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, applications, payment services or other services supplied by third parties.
We do not necessarily control these third-party services.
Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
We may introduce new features, tools or services in the future. These may also form part of our Services and may be subject to these Terms.
SECTION 9 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, privacy practices or operation of websites that we do not control.
You should review the relevant third party's terms, policies and practices before providing personal information or completing a transaction with them.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Deluzzi is powered by Shopify, which provides the ecommerce technology that enables us to operate our online store.
Purchases made from Deluzzi are transactions between you and Deluzzi, not between you and Shopify.
Shopify may process certain information as part of providing its services to us. Further information about the processing of personal information can be found in our Privacy Policy and Shopify's applicable privacy information.
SECTION 11 – PRIVACY
Our collection and use of personal information is described in our Privacy Policy.
Because our store is powered by Shopify, certain information may also be processed by Shopify and other service providers that help us operate our website, process payments, fulfil orders and provide our Services.
Please review our Privacy Policy for further information.
SECTION 12 – REVIEWS, FEEDBACK AND USER CONTENT
If you submit a product review, feedback, suggestion, photograph or other content to Deluzzi, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, infringes another person's intellectual property or privacy rights, or contains malicious software.
Where you submit content for publication or promotional use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for operating and promoting our Services, to the extent permitted by law.
You remain responsible for the content you submit.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct errors and update information.
Where an error affects an order you have already placed, we will handle the matter in accordance with applicable consumer law and, where appropriate, contact you regarding the available options.
SECTION 14 – PROHIBITED USES
You must not use our website or Services:
(a) for unlawful or fraudulent purposes;
(b) to violate applicable laws or regulations;
(c) to infringe intellectual property or other legal rights;
(d) to transmit viruses, malware or other harmful code;
(e) to collect personal information unlawfully;
(f) to send spam, phishing communications or other malicious communications;
(g) to impersonate another person or organisation;
(h) to interfere with the security or proper operation of our website; or
(i) to engage in conduct that could damage Deluzzi, our customers, our service providers or other users.
We may restrict or terminate access to our Services where we reasonably believe these Terms have been materially violated.
SECTION 15 – TERMINATION
You may stop using our Services at any time.
We may suspend or terminate access to all or part of our Services where reasonably necessary, including where these Terms have been materially breached or where required for security or legal reasons.
Any provisions which by their nature should continue after termination will remain effective.
SECTION 16 – WARRANTIES AND CONSUMER RIGHTS
We aim to provide our Services and products with reasonable care and in accordance with applicable law.
Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot legally be excluded or limited.
Where permitted by law, we do not guarantee that our website will always be uninterrupted, completely secure or free from technical errors.
Temporary interruptions may occur due to maintenance, updates, technical problems or circumstances outside our reasonable control.
SECTION 17 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.
Subject to applicable law, Deluzzi will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
If you are purchasing as a consumer, these Terms do not affect your statutory consumer rights.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our Services or your material breach of these Terms.
This section does not limit any rights or protections you have under mandatory consumer law.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms, together with the policies referenced on our website, form the agreement governing your use of our Services, subject to any rights you have under applicable law.
SECTION 21 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms where doing so would affect our rights or obligations without our consent.
We may transfer our rights or obligations where permitted by law, provided that doing so does not reduce your statutory consumer protections.
SECTION 22 – GOVERNING LAW
These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply based on your place of residence.
If you are a consumer, you may have the right to bring proceedings in the courts applicable to your place of residence.
Nothing in these Terms removes any legal rights you may have under applicable consumer protection law.
SECTION 23 – HEADINGS
Headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our Services, business practices or legal requirements.
The latest version will be published on our website.
Changes will apply from the effective date of the updated Terms and will not improperly remove rights relating to purchases already made.
SECTION 25 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Deluzzi
Website: deluzzi.com
Email: contact@deluzzi.com
United Kingdom