Shipping policy
SHIPPING POLICY
Thank you for shopping with Deluzzi.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
Please note that weekends and public holidays may affect processing times.
ESTIMATED SHIPPING TIMES
Our estimated delivery times are:
United Kingdom: 5–10 business days
Europe: 7–14 business days
United States: 7–14 business days
Canada: 7–15 business days
Australia: 7–15 business days
These delivery times are estimates and are not guaranteed.
Delivery may occasionally take longer due to customs processing, carrier delays, weather conditions, public holidays, high order volumes or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping or other promotional shipping offers.
ORDER TRACKING
Once your order has been shipped, you will normally receive a tracking number by email where tracking is available.
Please allow some time for tracking information to become active after your order has been dispatched.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees because we have chosen to split the shipment.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Please make sure your name, delivery address and other shipping information are complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at contact@deluzzi.com.
We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.
Where a delivery problem results from incorrect or incomplete information provided by the customer, additional delivery costs may apply where permitted by law.
CUSTOMS, DUTIES AND IMPORT CHARGES
International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country.
Where such charges are not collected at checkout, they may be charged by the relevant customs authority or carrier.
Any applicable charges and responsibilities will be handled in accordance with the laws and requirements of the destination country.
DELAYED ORDERS
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If there has been no tracking update for an extended period or your order is significantly delayed, please contact us at contact@deluzzi.com.
We will review the shipment information and, where appropriate, contact the carrier or fulfilment provider to investigate.
LOST PACKAGES
If tracking indicates that your package may have been lost in transit, please contact us at contact@deluzzi.com.
We will investigate the shipment and provide an appropriate resolution in accordance with the circumstances and your applicable consumer rights.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible at contact@deluzzi.com.
Please include your order number and, where possible, photographs showing the damaged product and packaging so that we can investigate the issue.
DELIVERED BUT NOT RECEIVED
If tracking shows that your order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household or building where appropriate.
You should also check the tracking information for any delivery instructions provided by the carrier.
If you are still unable to locate your package, contact us at contact@deluzzi.com and we will assist you in investigating the delivery.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, fulfilment providers, delivery destinations or business practices.
The latest version will be available on our website.
CONTACT US
If you have any questions about shipping or an existing order, please contact us:
Deluzzi
Email: contact@deluzzi.com
Website: deluzzi.com
United Kingdom