Refund policy

Return & Refund Policy

At DELUZZI, we want you to be happy with your purchase. If you need to return an item, please review the information below.

Returns

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item should be in the same condition that you received it, unworn or unused, with any original packaging where reasonably applicable. You will also need your receipt or proof of purchase.

To start a return, please contact us using the contact details provided on our Contact Us page. Please do not send products back without contacting us first, as returns may need to be sent to a specific return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible.

Please include your order number and, where possible, photos showing the issue so that we can assess the problem and provide an appropriate solution.

Exchanges

We do not currently offer direct exchanges. If you would like a different colour or variation, please contact us about returning the original item and place a new order for the item you want.

Non-Returnable Items

Certain items may not be eligible for return, including items that have been used beyond what is reasonably necessary to inspect them, items damaged after delivery through misuse, and any items that cannot be returned for hygiene or safety reasons where applicable.

This does not affect your statutory rights if an item is faulty, damaged, not as described, or otherwise does not conform to your legal rights.

UK & European Customers

Depending on where you live, you may have additional statutory cancellation and return rights for purchases made online. Where applicable, these rights apply in addition to this policy.

For example, consumers in the UK and European Union generally have a 14-day cancellation period for many online purchases, subject to applicable exceptions. After notifying us of a cancellation, additional time may be provided by law to return the goods.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank, card provider, or payment provider to process and display the refund.

If you have not received an approved refund after 15 business days, please contact us through our Contact Us page.